On Oct. 6, 2017, we issued a memo regarding SNAP applicants and households who are sending certification materials to the USDA instead of the appropriate SNAP state agency for processing.
This memorandum outlines the approach FNS will begin to take to work with state agencies as they request approval for new demonstration projects or renewal of existing projects, to ensure all active demonstration projects are testing innovative approaches with appropriate evaluations.
Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications.
This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.
The purpose of this memorandum is to provide regional offices and state agencies with information that can help them examine and revise client notices of denial and termination to improve SNAP customer service and program access.
The attached questions and answers are intended to address state agency concerns about the effects of the Patient Protection and Affordable Care Act on SNAP.
Questions and Answers for the 2008 Farm Bill
The purpose of this demonstration project is to support the Census Bureau in recruitment and to assist SNAP clients in obtaining valuable work experience that may help lead to greater self-sufficiency.
Attached are additional questions and answers in response to issues raised by state agencies on SNAP certification and eligibility provisions of the Food, Conservation and Energy Act of 2008.
Questions and answers on the certification issues in the 2008 Farm Bill.