At this time, only certain states are operating with online purchasing capabilities. FNS is working with other states interested in expanding online purchasing.
On Oct. 13, 2022 FNS held an initial webinar outlining the initial implementation plans for State SNAP agencies to onboard to the National Accuracy Clearinghouse (NAC) system.
On Oct. 6, 2022, FNS held an initial webinar outlining the requirements of the newly published National Accuracy Clearinghouse (NAC) regulations contained in the Interim Final Rule: SNAP: Requirement for Interstate Data Matching to Prevent Duplicate Issuances.
Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers
On Oct. 6, 2017, we issued a memo regarding SNAP applicants and households who are sending certification materials to the USDA instead of the appropriate SNAP state agency for processing.
Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications.
This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.
The purpose of this memorandum is to provide regional offices and state agencies with information that can help them examine and revise client notices of denial and termination to improve SNAP customer service and program access.