Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications.
This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.
This document is for state agencies that administer SNAP to use in developing and submitting their SNAP outreach plan to FNS for approval.
The purpose of this memo is to inform you that USDA will not release a SNAP national payment error rate for FY 2016.
FNS is issuing this policy memo in response to inquiries about how state agencies are required to inform households about required and missing verification and how this interacts with other Supplemental Nutrition Assistance Program (SNAP) requirements, including whether a state may close a case on the 30th day following application.
The memorandum that follows is intended to clarify the three ways in which FNS measures timeliness of initial SNAP application processing. This memorandum does not represent new policy, but seeks to clarify the three existing data collection and monitoring procedures.