FNS Documents & Resources

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications. 

The purpose of this Request for Information is to help FNS gather feedback from a wide variety of stakeholders on how FNS' crediting system can best address today's evolving food and nutrition environment, as well as to offer first-rate customer service to those operating and benefitting from the child nutrition programs.

This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.

The fiscal year 2018 Direct Certification Improvement Grant Request for Applications are available to state agencies that administer the National School Lunch and the School Breakfast programs to fund the costs of improving your direct certification rates with SNAP, and other needs-based assistance programs.

The Department of Agriculture has submitted the following information collection requirement(s) to OMB for review and clearance under the Paperwork Reduction Act of 1995.

The purpose of this memorandum is to provide regional offices and state agencies with information that can help them examine and revise client notices of denial and termination to improve SNAP customer service and program access.

FNS invites state agencies that administer the National School Lunch Program and School Breakfast Program to apply to participate in demonstration projects that will evaluate the effectiveness of conducting direct certification with the Medicaid program.

The attached Q&As are issued in follow-up to Policy Memorandum SP 50-2013, Release of the new state agency Direct Certification Rate Data Element Report.

This memo is to inform you of recent changes related to data exchanges for the purposes of direct certification for NSLP with SNAP. Please share this information with state agencies administering SNAP and continue to encourage them to fully cooperate with their NSLP counterparts to improve the direct certification of children in SNAP households.

The Food, Conservation, and Energy Act of 2008 and the Richard B. Russell National School Lunch Act, as amended by the Healthy, Hunger-Free Kids Act of 2010  require that children living in households receiving assistance under the Supplemental Nutrition Assistance Program be directly certified for free school meals under the National School Lunch Program and/or the School Breakfast Program.