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Resource | Webinars/Videos Demystifying the USDA Foods Complaints Process Part 3: Results and Resolution

This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all distributing agencies and recipient agencies, including SDAs as well as schools and warehouses.

09/28/2017
Resource | Webinars/Videos Demystifying USDA Foods Complaints Part 2: The Saga Continues

In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.

01/26/2017
Resource | Webinars/Videos Applying the USDA Foods Complaint Process

Andre Orange and Tony Wilkins of the FNS Food Distribution Division share real-life examples of USDA Foods complaints as they provide helpful tips on how to handle and prevent these scenarios.

01/07/2016
Resource | Webinars/Videos Demystifying the USDA Foods Complaint Process Part One

This is Part One of a three-part webinar series that explains the USDA Foods Complaint Process. In this Dec. 11, 2015, webinar, Andre Orange and Tony Wilkins of the Food Distribution Division provide an overview of the USDA Foods complaint process.

12/11/2015
Resource | Policy Memos | FNS-GD-2011-0030 Direct Certification Benchmarks and Continuous Improvement Plans

The purpose of this memorandum is to implement provisions contained in the Healthy, Hunger-Free Kids Act of 2010 which establish direct certification rate benchmarks for states and require continuous improvement plans from states that do not meet the benchmarks.

SP32-2011
04/28/2011
Resource | Policy Memos | FNS-GD-2011-0003 Letter Method for Direct Certification

The purpose of this memorandum is to implement a provision affecting mandatory direct certification for children in Supplemental Nutrition Assistance Program households.

SP13-2011
01/14/2011
Resource | Policy Memos | FNS-GD-2005-0007 Direct Certification and Direct Verification for National School Lunch and School Breakfast Programs

The Child Nutrition and WIC Reauthorization Act of 2004 allows children to be certified as eligible for free meals under the NSLP and the SBP based on participation in other programs authorized under the Food Stamp Act of 1977, as amended. No further application by the child’s household is necessary.

FD-045
02/23/2005
Page updated: October 14, 2021