FNS Documents & Resources

This wavier approval will allow state agencies to conduct telephone interviews in lieu of face-to-face for all QC interviews that take place from the date of issuance of this waiver through Sept. 30, 2020, regardless of the case sample month.

This letter transmits the FNS denial of certain requests to adjust SNAP regulations that do not meet the requirements for approval provided under the Families First Coronavirus Response Act.

The recently enacted Families First Coronavirus Response Act temporarily and partially suspends the time limit for Able-Bodied Adults Without Dependents participation in SNAP. 

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers