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Basic page How to File a USDA Foods Complaint

FNS monitors complaints about USDA Foods and coordinates the resolution of potential health hazards with the FNS Office of Food Safety for states, Indian Tribal Organizations (ITOs), and recipient agencies participating in any of the food distribution  programs. 

04/15/2020
Resource | Policy Memos | FNS-GD-2020-0007 Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

02/06/2020
Basic page Vendor
07/08/2019
Resource | Report EBT Status Report by State

The attached chart lists states that have issued a request for proposals. These states remain on the chart until either a new contract with the incumbent processor is in place, or until they convert to a new vendor.

07/02/2019
Resource | Research | Cost Study Expenditures on Children by Families

Expenditures on Children by Families provides estimates of the cost of raising children from birth through age 17 for major budgetary components.

03/26/2019
Resource | Guidance Documents Instruction 709-5: Shipment and Receipt of USDA Foods

This instruction establishes the general standards and procedures that the state distributing agency, Indian Tribal Organization, or other consignee must follow in receiving shipments of USDA Foods, and conveys established responsibilities for other entities such as USDA Foods vendors and carriers.

FNS Instruction 709-5
03/13/2019
Resource | FAQs/Q&As | FNS-GD-2019-0009 Summer Food Service Program Sponsor FAQs

SFSP is administered at the federal level by FNS. FNS decides overall program policy and publishes regulations and payment rates.

02/27/2019
Resource | Technical Assistance WIC EBT Technical Implementation Guide and Operating Rules

The Operating Rules and Technical Implementation Guide are technical resources for use by all state agencies, authorized WIC vendors and EBT industry stakeholders to apply in their EBT implementation projects for consistency in WIC EBT online purchase messages and file handling processes utilized by both smart card/offline and magstrip/online WIC EBT systems. 

08/31/2018
Resource | FAQs/Q&As | FNS-GD-2018-0024 APD - Non-Testing FAQs
06/27/2018
Page updated: October 14, 2021