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- Email: wicsebtc@cherokee.org
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FNS monitors complaints about USDA Foods and coordinates the resolution of potential health hazards with the FNS Office of Food Safety for states, Indian Tribal Organizations (ITOs), and recipient agencies participating in any of the food distribution programs.
The USDA Agricultural Marketing Service (AMS) will discontinue the requirement for vendors to use high security seals to secure USDA Foods deliveries as of July 1, 2023.
This is Part One of a three-part webinar series that explains the USDA Foods Complaint Process. In this Dec. 11, 2015, webinar, Andre Orange and Tony Wilkins of the Food Distribution Division provide an overview of the USDA Foods complaint process.
Andre Orange and Tony Wilkins of the FNS Food Distribution Division share real-life examples of USDA Foods complaints as they provide helpful tips on how to handle and prevent these scenarios.
In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.
This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all distributing agencies and recipient agencies, including SDAs as well as schools and warehouses.
In this webinar focused on the Food Distribution Program on Indian Reservations (FDPIR), Tony Wilkins and Matthew Martin from the USDA Food and Nutrition Service, Food Distribution Division, discuss warehousing, explain the USDA Foods feedback process, and provide instructions on how to formally enter a complaint into the Web-Based Supply Chain Management System (WBSCM).
Washington, DC, February 6, 2012 - USDA Under Secretary Kevin Concannon today announced first quarter results for fiscal year 2012 in the effort to identify and eliminate fraudulent retailers from the Supplemental Nutrition Assistance Program. From Oct. 1 through Dec. 31, 2011, USDA staff took final actions to:
These enforcement actions are part of the Obama Administration's ongoing Campaign to Cut Waste and root out fraud and abuse in federal programs, including SNAP. While fraud is a relatively limited problem in SNAP – the violating stores represent less than ½ of one percent of more than 230,000 food stores authorized to redeem benefits – no level of fraud is tolerated. USDA's Food and Nutrition Service conducts ongoing surveillance and investigation, to find bad actors and remove them from the program. In fiscal year 2011, FNS reviewed over 15,000 stores, and permanently disqualified over 1,200 for program violations.
"I'm pleased to report today to American taxpayers the first quarter results of our anti-fraud efforts in 2012," said Under Secretary for Food, Nutrition, and Consumer Services Kevin Concannon. "Americans expect and deserve a government that ensures their hard-earned tax dollars are managed with accountability and integrity. We are committed to ensuring these dollars are spent as intended - helping millions of people in need through tough economic times until they can get back on their feet."
USDA is building upon strategies recently announced to further strengthen anti-fraud efforts in the retailer application process. To help reduce the number of disqualified stores that return to the program by falsifying information in their applications, USDA is announcing new measures to strengthen the program:
In addition, USDA will soon publish a proposed rule strengthening sanctions and penalties for retailers who commit fraud in SNAP. USDA's new Fighting SNAP Fraud website (https://www.fns.usda.gov/snap/fraud) will also help raise awareness of the issues and provide a direct portal to report suspicious activities.
"Fraud is not a static concept – we know that where there is a will to commit malfeasance, bad actors will try to find a way," said Concannon. "That's why USDA is constantly striving to stay ahead of the curve. The comparison I frequently make is in the area of cyber security. The need for continuously updating information security measures is frequently noted in the private sector, because hackers and other bad actors are always looking for ways to exploit systems."
"However, it is important not to demonize SNAP participants and retailers when referencing fraud because the vast majority of people participating in the program, both retailers and SNAP participants, abide by the rules. Our goal is to eliminate fraud and we will continue to crack down on individuals who violate the program and misuse taxpayer dollars," Concannon noted.
Concannon announced new anti-fraud activities in December. Today's announcement continues the USDA's commitment to promote integrity in SNAP, in order to assure the public's confidence in this critical nutrition assistance program that serves over 46 million low-income and working Americans.
USDA's Food and Nutrition Service administers 15 nutrition assistance programs that in addition to SNAP include the National School Lunch Programs, Special Supplemental Nutrition Program for Women, Infants and Children, and the Summer Food Service Program. Taken together, these programs serve as America's nutrition safety net.
Program fraud complaints of any kind may be filed with the USDA Office of Inspector General; contact information is found at: http://www.usda.gov/oig/hotline.htm. Fraud may also be reported to the appropriate States. Phone numbers are available at http://www.fns.usda.gov/program-integrity.
USDA Under Secretary Kevin Concannon today announced a new range of aggressive tactics to further improve program integrity of USDA's Supplemental Nutrition Assistance Program – formerly known as food stamps. The announcement is part of the Obama Administration's ongoing Campaign to Cut Waste which highlights efforts to root out waste, fraud and abuse so that federal dollars are invested wisely. The tactics announced by USDA underscore an unprecedented approach to combat trafficking – the use of SNAP benefits for anything other than the purchase of food from authorized retailers, including the sale or exchange of benefits in SNAP.
"SNAP has never been more important as hardworking families turn to the program for assistance while they get back on their feet," said Concannon. "This Administration is committed to meeting the highest standards when it comes to protecting taxpayer dollars and enhancing the integrity of the program to ensure those dollars are invested wisely so the American people can have confidence in overall program performance as it serves as an important safety net for those in need."
Although the trafficking rate has been driven down significantly over the last two decades – from about 4 cents on the dollar in 1993 to about 1 cent in 2006-08 – USDA has increased its efforts to reduce trafficking by working with state agencies and state-of-the-art technologies. USDA awarded a ten-year contract to SRA International, Inc. to develop the next generation of its fraud detection system.
Actions USDA announced today to further reduce SNAP fraud include:
USDA is working on behalf of American taxpayers to protect the Federal investment in SNAP and make sure the program is targeted towards those families who need it the most. To further this effort, USDA focuses on three key areas of oversight:
Reducing Improper Payments and Errors: USDA works to make sure that only those families who are actually eligible for the program participate, and that the correct amount of benefits is provided to them. Over the past decade, USDA has made major strides to improve the accuracy of SNAP's eligibility determination and benefit payment systems.
Pursuing Recipient Fraud: While it occurs relatively infrequently, USDA recognizes that program fraud undermines public confidence in government and the program. This jeopardizes the ability of SNAP to serve over 20 million struggling families who currently need it the most. USDA works through our state partners to investigate recipient fraud and hold bad actors accountable. Recipients who purposely commit fraud to get benefits are subject to disqualification.
Combating Abuse and Misuse of Benefits: The sale/purchase of SNAP benefits for cash is called trafficking, an illegal activity punishable by criminal prosecution. Over the last 15 years, USDA has aggressively implemented a number of measures to reduce the prevalence of trafficking in SNAP from 4 percent down to its current level of 1 percent. USDA also continues to work closely with its state, federal, and retailer partners to investigate and prosecute trafficking.
USDA's Food and Nutrition Service administers 15 nutrition assistance programs that in addition to Supplemental Nutrition Assistance Program and National School Lunch Programs, also include the Special Supplemental Nutrition Program for Women, Infants and Children, and the Summer Food Service Program. Taken together, these programs comprise America's nutrition safety net.
Program fraud complaints of any kind may be filed with the USDA Office of Inspector General. Fraud may also be reported to State fraud hotlines.
This page provides resources for food safety recalls and complaints about USDA Foods as well as product recall information for state distributing agencies participating in USDA’s food distribution programs.