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Basic page How to File a USDA Foods Complaint

FNS monitors complaints about USDA Foods and coordinates the resolution of potential health hazards with the FNS Office of Food Safety for states, Indian Tribal Organizations (ITOs), and recipient agencies participating in any of the food distribution  programs. 

04/15/2020
Resource | Policy Memos FD-152: Discontinuance of the High Security Seal Requirement for USDA Foods Deliveries

The USDA Agricultural Marketing Service (AMS) will discontinue the requirement for vendors to use high security seals to secure USDA Foods deliveries as of July 1, 2023. 

04/05/2023
Resource | Webinars/Videos Demystifying the USDA Foods Complaint Process Part One

This is Part One of a three-part webinar series that explains the USDA Foods Complaint Process. In this Dec. 11, 2015, webinar, Andre Orange and Tony Wilkins of the Food Distribution Division provide an overview of the USDA Foods complaint process.

12/11/2015
Resource | Webinars/Videos Applying the USDA Foods Complaint Process

Andre Orange and Tony Wilkins of the FNS Food Distribution Division share real-life examples of USDA Foods complaints as they provide helpful tips on how to handle and prevent these scenarios.

01/07/2016
Resource | Webinars/Videos Demystifying USDA Foods Complaints Part 2: The Saga Continues

In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.

01/26/2017
Resource | Webinars/Videos Demystifying the USDA Foods Complaints Process Part 3: Results and Resolution

This webinar is Part 3 of our webinar series “Demystifying USDA Food Complaints.” It focuses on results and resolution in the USDA Foods complaint process for USDA Foods in schools. The USDA Foods Complaint Team, as represented by Tony Wilkins, presents different scenarios as USDA Foods are transported from the vendor to their final destination, school kitchens. The intended audience is individuals involved with the National School Lunch Program: SFAs and all distributing agencies and recipient agencies, including SDAs as well as schools and warehouses.

09/28/2017
Resource | Webinars/Videos New Horizons in Reporting and Resolving USDA Food Issues in FDPIR

In this webinar focused on the Food Distribution Program on Indian Reservations (FDPIR), Tony Wilkins and Matthew Martin from the USDA Food and Nutrition Service, Food Distribution Division, discuss warehousing, explain the USDA Foods feedback process, and provide instructions on how to formally enter a complaint into the Web-Based Supply Chain Management System (WBSCM).

04/06/2017

USDA Announces Latest Actions to Combat Fraud and Enhance SNAP Program Integrity

Release No.
USDA 0042.12
Contact
USDA Office of Communications

Washington, DC, February 6, 2012 - USDA Under Secretary Kevin Concannon today announced first quarter results for fiscal year 2012 in the effort to identify and eliminate fraudulent retailers from the Supplemental Nutrition Assistance Program. From Oct. 1 through Dec. 31, 2011, USDA staff took final actions to:

  • Sanction, through fines or temporary disqualifications, more than 225 stores found violating program rules; and
  • Permanently disqualify over 350 stores for trafficking in SNAP benefits (i.e., exchanging SNAP benefits for cash).

These enforcement actions are part of the Obama Administration's ongoing Campaign to Cut Waste and root out fraud and abuse in federal programs, including SNAP. While fraud is a relatively limited problem in SNAP – the violating stores represent less than ½ of one percent of more than 230,000 food stores authorized to redeem benefits – no level of fraud is tolerated. USDA's Food and Nutrition Service conducts ongoing surveillance and investigation, to find bad actors and remove them from the program. In fiscal year 2011, FNS reviewed over 15,000 stores, and permanently disqualified over 1,200 for program violations.

"I'm pleased to report today to American taxpayers the first quarter results of our anti-fraud efforts in 2012," said Under Secretary for Food, Nutrition, and Consumer Services Kevin Concannon. "Americans expect and deserve a government that ensures their hard-earned tax dollars are managed with accountability and integrity. We are committed to ensuring these dollars are spent as intended - helping millions of people in need through tough economic times until they can get back on their feet."

USDA is building upon strategies recently announced to further strengthen anti-fraud efforts in the retailer application process. To help reduce the number of disqualified stores that return to the program by falsifying information in their applications, USDA is announcing new measures to strengthen the program:

  • Increasing documentation required for high-risk stores applying to redeem SNAP benefits to better verify their identity and assure their business integrity. High-risk stores are those located at the site of a previous disqualification.
  • Verifying high-risk stores to confirm application information. High-risk stores are those located at the site of a previous disqualification. Store owners found to have falsified information with the intent to hide ownership or past violations will be charged, disqualified and may be liable for a $10,000 fine or imprisonment for as long as 5 years or both.
  • Continuing to notify state departments and federal agency partners about violators to better protect our public programs. This includes information on program recipients with suspicious transactions at stores known to be trafficking for further investigation by States.

In addition, USDA will soon publish a proposed rule strengthening sanctions and penalties for retailers who commit fraud in SNAP. USDA's new Fighting SNAP Fraud website (https://www.fns.usda.gov/snap/fraud) will also help raise awareness of the issues and provide a direct portal to report suspicious activities.

"Fraud is not a static concept – we know that where there is a will to commit malfeasance, bad actors will try to find a way," said Concannon. "That's why USDA is constantly striving to stay ahead of the curve. The comparison I frequently make is in the area of cyber security. The need for continuously updating information security measures is frequently noted in the private sector, because hackers and other bad actors are always looking for ways to exploit systems."

"However, it is important not to demonize SNAP participants and retailers when referencing fraud because the vast majority of people participating in the program, both retailers and SNAP participants, abide by the rules. Our goal is to eliminate fraud and we will continue to crack down on individuals who violate the program and misuse taxpayer dollars," Concannon noted.

Concannon announced new anti-fraud activities in December. Today's announcement continues the USDA's commitment to promote integrity in SNAP, in order to assure the public's confidence in this critical nutrition assistance program that serves over 46 million low-income and working Americans.

USDA's Food and Nutrition Service administers 15 nutrition assistance programs that in addition to SNAP include the National School Lunch Programs, Special Supplemental Nutrition Program for Women, Infants and Children, and the Summer Food Service Program. Taken together, these programs serve as America's nutrition safety net.

Program fraud complaints of any kind may be filed with the USDA Office of Inspector General; contact information is found at: http://www.usda.gov/oig/hotline.htm. Fraud may also be reported to the appropriate States. Phone numbers are available at http://www.fns.usda.gov/program-integrity.

Page updated: November 23, 2022

USDA Announces New Tactics to Combat Fraud and Enhance SNAP Program Integrity

Release No.
USDA 0503.11
Contact
USDA Office of Communications

USDA Under Secretary Kevin Concannon today announced a new range of aggressive tactics to further improve program integrity of USDA's Supplemental Nutrition Assistance Program – formerly known as food stamps. The announcement is part of the Obama Administration's ongoing Campaign to Cut Waste which highlights efforts to root out waste, fraud and abuse so that federal dollars are invested wisely. The tactics announced by USDA underscore an unprecedented approach to combat trafficking – the use of SNAP benefits for anything other than the purchase of food from authorized retailers, including the sale or exchange of benefits in SNAP.

"SNAP has never been more important as hardworking families turn to the program for assistance while they get back on their feet," said Concannon. "This Administration is committed to meeting the highest standards when it comes to protecting taxpayer dollars and enhancing the integrity of the program to ensure those dollars are invested wisely so the American people can have confidence in overall program performance as it serves as an important safety net for those in need."

Although the trafficking rate has been driven down significantly over the last two decades – from about 4 cents on the dollar in 1993 to about 1 cent in 2006-08 – USDA has increased its efforts to reduce trafficking by working with state agencies and state-of-the-art technologies. USDA awarded a ten-year contract to SRA International, Inc. to develop the next generation of its fraud detection system.

Actions USDA announced today to further reduce SNAP fraud include:

  • Policy clarification that the "intent to sell" SNAP benefits is a program violation. Some traffickers have advertised their intent to sell benefits on Craigslist, Facebook, and other social media. New USDA guidance makes clear that this action has similar consequences to an intentional program violation, which can include disqualification from SNAP.
  • New guidance to States underscoring their responsibility to use the results of FNS retailer actions to investigate and penalize recipients that may have been involved in trafficking with that retailer. USDA maintains a wealth of data that it expects States to use in their efforts to pursue bad actors who misuse the program.
  • New rules that expand and clarify the definition of trafficking to include abuse of container deposits and the sale of benefits. A proposal was published in June for public review and comment – a final rule will be published shortly.
  • Stronger sanctions and penalties for retailers to allow USDA to take more aggressive action against those that violate program rules and give responsible retailers a bad name. USDA will publish a proposed rule for public comments in Spring 2012.
  • Clear policy guidance on additional steps available to States to combat recipient trafficking. Some States would like to take stronger investigative actions against households that request an excessive amount of replacement benefit cards. USDA is offering examples of what States are currently doing in this area and what is possible within current policy limitations.
  • Upgrades and enhancements to USDA's retailer surveillance system technologies to keep pace with new trafficking strategies. USDA is on track to implement these improvements by June 2012.
  • Renewed partnership efforts with States to increase and improve our collective efforts against trafficking – both from the retailer side and the recipient side. USDA is sharing with States best practices from other states, and listening to what they have to say about possible policy changes that would help in this effort.
  • Reengineering FNS retailer management processes to increase efficiency. By coordinating its business processes more effectively, USDA will be better positioned to combat abuse.

USDA is working on behalf of American taxpayers to protect the Federal investment in SNAP and make sure the program is targeted towards those families who need it the most. To further this effort, USDA focuses on three key areas of oversight:

Reducing Improper Payments and Errors: USDA works to make sure that only those families who are actually eligible for the program participate, and that the correct amount of benefits is provided to them. Over the past decade, USDA has made major strides to improve the accuracy of SNAP's eligibility determination and benefit payment systems.

  • SNAP's Quality Control (QC) system earns a solid "A" grade. Over 98% of those receiving SNAP benefits are eligible and payment accuracy was 96.19%--a historic high.
  • Reducing errors saves valuable resources. Payment errors are less than half what they were ten years ago, which has reduced improper payments by $3.3 billion in 2010.

Pursuing Recipient Fraud: While it occurs relatively infrequently, USDA recognizes that program fraud undermines public confidence in government and the program. This jeopardizes the ability of SNAP to serve over 20 million struggling families who currently need it the most. USDA works through our state partners to investigate recipient fraud and hold bad actors accountable. Recipients who purposely commit fraud to get benefits are subject to disqualification.

  • Fraud investigations yield results for taxpayers. In fiscal year 2010, States conducted 847,136 fraud investigations. In fiscal year 2011, States disqualified 44,483 individuals.

Combating Abuse and Misuse of Benefits: The sale/purchase of SNAP benefits for cash is called trafficking, an illegal activity punishable by criminal prosecution. Over the last 15 years, USDA has aggressively implemented a number of measures to reduce the prevalence of trafficking in SNAP from 4 percent down to its current level of 1 percent. USDA also continues to work closely with its state, federal, and retailer partners to investigate and prosecute trafficking.

  • Trafficking is not tolerated. In FY 2011, 40 FNS investigators around the country conducted nearly 5,000 undercover investigations.
  • Bad actors are removed from the program. Over the last ten years, over 8,300 retail stores were permanently disqualified due to trafficking.

USDA's Food and Nutrition Service administers 15 nutrition assistance programs that in addition to Supplemental Nutrition Assistance Program and National School Lunch Programs, also include the Special Supplemental Nutrition Program for Women, Infants and Children, and the Summer Food Service Program. Taken together, these programs comprise America's nutrition safety net.

Program fraud complaints of any kind may be filed with the USDA Office of Inspector General. Fraud may also be reported to State fraud hotlines.

Page updated: February 09, 2023
Basic page USDA Foods Resources

This page provides resources for food safety recalls and complaints about USDA Foods as well as product recall information for state distributing agencies participating in USDA’s food distribution programs.

05/22/2020
Page updated: October 14, 2021