FNS Contacts
Replacement of Stolen Benefits
Contact your state agency to report stolen SNAP benefits.
Households have 90 calendar days after the state has started their plan (June 19, 2023) to submit a retroactive claim. Submit regular claims within 45 calendar days of date of theft. Submit claims by mail, fax, phone, or in-person at local offices. The state has 20 business days to validate a retroactive claim, and 10 business days for a regular claim.
Benefit Availability: Benefits for approved claims are issued by 5:00 AM on the day after the claim is approved and authorized. You must replace your card.
If you need proof of enrollment or an eligibility letter for the National School Lunch Program, please contact your child’s school district directly.
Replacement of Stolen Benefits
Contact your state agency to report stolen SNAP benefits.
Households that previously notified the state will receive a letter, and have 30 days to file a retroactive claim. Other households will have 30 days after the state publishes information about the replacement of stolen benefits process to file a retroactive claim. Report theft within 10 calendar days of discovering and submit a claim form within 10 more calendar days. Report theft by phone, email, mail, fax, or in-person at local offices. Submit claims by mail, fax, email, or in-person at local offices. The state has 10 calendar days after date of theft report, or date of claim submission (whichever is later) to validate the claim.
Benefit Availability: Benefits for approved claims are issued within 10 calendar days after date of report of loss or date of claim submission (whichever is later). You must replace your card.
Wallace State Office Building
502 E. Ninth St.
Des Moines, IA 50319
United States