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New Threshold for State Submittal of CAPER Corrective Action Center Drive Plans

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PDF Icon Policy Memo (61.58 KB)
DATE: July 12, 2016
MEMO CODE: Corrective Action Quality Control Policy Memo 16-03
SUBJECT: New Threshold for State Submittal of CAPER Corrective Action Plans
TO: Regional Directors
Supplemental Nutrition Assistance Program
All Regions

The Supplemental Nutrition Assistance Program (SNAP) quality control (QC) system measures the accuracy of State eligibility and benefit determinations. In fiscal year (FY) 2012, QC's measurement of errors in cases that were denied, terminated and suspended was renamed from the negative error rate to the case and procedural error rate (CAPER). The name change was accompanied by a new review process that takes into account customer service aspects of negative actions, such as timeliness and correctness of the notice, in addition to the accuracy of the determination.

SNAP regulations at 275.16(b)(2) require corrective action planning if a State's negative error rate is above one percent. Since implementation of CAPER, the error rate for negative actions has increased significantly. This increase was expected because CAPER encompasses many more areas of compliance than the previous review procedures. With all States required to take corrective action every year, this issue has become routine, and the one percent threshold is no longer a useful tool in directing corrective action to States most in need of targeted improvements in program performance.

This memo establishes a new error rate threshold for requiring a CAPER corrective action plan. Starting in FY 2017, CAPER corrective action plans will be required only for States with rates above the national average.

Ronald Ward
Program Accountability and Administration Division
Supplemental Nutrition Assistance Program 

Page updated: January 11, 2022

The contents of this guidance document do not have the force and effect of law and are not meant to bind the public in any way. This document is intended only to provide clarity to the public regarding existing requirements under the law or agency policies.