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Are You There? Virtual and Hybrid Case Management that Goes the Distance

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Case management services serve a critical function in a state's SNAP E&T program, ensuring that participants have what they need to be successful and are connected to the right mix of services. Due to the challenges of COVID-19, state SNAP agencies and E&T providers have had to reimagine how they can bring the same personal touch to a virtual environment. Attend this session to learn the techniques, challenges, and successes that three E&T programs have encountered as they shifted to virtual (and hybrid) case management.

  • Joette Johnson, Capital Community College
  • Wendy Andino-Williams, Capital Community College
  • Deborah Reed-Cole, South Carolina Department of Social Services
  • Brenda Jones, Employment Security Department, Okanogan County
Page updated: November 22, 2023