Skip to main content
U.S. flag

An official website of the United States government

Are You There? Virtual and Hybrid Case Management that Goes the Distance

Resource type

Case management services serve a critical function in a state's SNAP E&T program, ensuring that participants have what they need to be successful and are connected to the right mix of services. Due to the challenges of COVID-19, state SNAP agencies and E&T providers have had to reimagine how they can bring the same personal touch to a virtual environment. Attend this session to learn the techniques, challenges, and successes that three E&T programs have encountered as they shifted to virtual (and hybrid) case management.

  • Joette Johnson, Capital Community College
  • Wendy Andino-Williams, Capital Community College
  • Deborah Reed-Cole, South Carolina Department of Social Services
  • Brenda Jones, Employment Security Department, Okanogan County
Page updated: November 22, 2023