Updated January 2013
The Food and Nutrition Service (FNS) is aware that state agencies continue to struggle with large caseloads as the Supplemental Nutrition Assistance Program (SNAP) responds to the needs for food assistance. The Workload Management Matrix has been developed as a tool for states that identifies workload management strategies during a time of large caseloads and reduced resources. The strategies in this tool vary in cost and complexity, giving states the option to choose the policy or procedure that addresses their unique circumstances. The Workload Management Matrix contains four areas of focus:
- Policies and procedures for managing workloads;
- Advantages and considerations for each policy or procedure; and
- States that are currently using the identified policy or procedure.
An important aspect of the matrix is the inclusion of states who have already used a particular strategy to improve administration of SNAP; if a state is interested in a particular strategy, the state can contact their regional FNS representative or go directly to the implementing state for more information.