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SNAP E&T 2022 National Forum: Evolving to the Future Using Pandemic Best Practices

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This session will highlight best practices which emerged out of the pandemic to ensure the effective delivery of E&T services. During the pandemic, state agencies and E&T providers transitioned to virtual services in order to sustain operations and continue serving participants. State agencies removed boundaries to continue providing remote case management, job placement and supportive services. E&T partners embraced distance learning and transformed their training methods to ensure E&T participants completed their programs. As we emerge from the pandemic, states and providers are realizing that some of the strategies they implemented were extremely effective and created efficiencies that did not previously exist. Attendees will examine these strategies as a way of operating in the “new normal.”


  • Derrick Dolphin, SNAP E&T Program Analyst, Mid-Atlantic Regional Office, Food and Nutrition Service 
  • Michelle Newman, Program Specialist, Mid-Atlantic Regional Office, Food and Nutrition Service 
  • Bridgette Acklin, Program Manager, SNAP E&T Program, District of Columbia Department of Human Services 
  • Melissa Moody, Manager, Office of Program Operations, State of New Jersey Department of Human Services 
  • Ahmad S. McDougle, MPA, Assistant Director, Office of Transitional Workforce Strategies, New Jersey Department of Labor and Workforce Development 
  • Dr. Sharon Morgenthaler, Head of Programs, Byte Back 
  • Elena Rosenblum, Vice President, Union Kitchen

Page updated: April 24, 2023