FNS Documents & Resources

The list contains the contact information for each state administering the unprocessed fruit and vegetable pilot, as well as the main USDA contacts.

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

This is a request for information to gather detailed comments from stakeholders about the serious deficiency process in the Child and Adult Care Food Program. The serious deficiency process provides a systematic way to correct serious management problems and, when that effort fails, protect the program through due process.

In accordance with the Paperwork Reduction Act of 1995, this notice invites the general public and other public agencies to comment on this proposed information collection. This collection is an extension, without change, of a currently approved collection to collect qualitative customer and stakeholder feedback in an efficient and timely manner. The Food and Nutrition Service created this generic information collection in 2016 as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery.

The initiative and leadership of the state agency are critical to the local success of any summer meal program. This section highlights the best efforts of state agencies in customer service and administration. 

On October 6, 2017, we issued a memo regarding SNAP applicants and households who are sending certification materials to the USDA instead of the appropriate SNAP state agency for processing.

In School Year 2013-2014, FNS introduced the unified Administrative Review and a 3-year review cycle. Since then, FNS has received feedback about the difficulties of the shorter review cycle, both for the state agencies conducting the reviews, and for School Food Authorities preparing for and responding to reviews.

-- How do people use SNAP benefits to buy food in my store?
-- How do I get POS equipment for my store?
-- If I am eligible and choose the state-supplied POS device, when will I get my equipment?
-- Who can I call if I have other questions?

The purpose of this Request for Information is to help FNS gather feedback from a wide variety of stakeholders on how FNS' crediting system can best address today's evolving food and nutrition environment, as well as to offer first-rate customer service to those operating and benefitting from the child nutrition programs.

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications.