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Resource | Policy Memos

Updates to FNS Handbook 310, SNAP Quality Control Review Handbook

This memo transmits the October 2021 FNS Handbook 310 through QC Policy Memo 22-02. The procedures in this handbook are effective beginning with the October 2021 sample month.

QC Policy Memo: 22-02
Resource | Policy Memos

SNAP - Able-Bodied Adults Without Dependents Percentage Exemption Totals for FY 22

FNS has estimated the number of new discretionary exemptions each state has earned for FY 2022. States that operated under a statewide waiver of the ABAWD time limit did not earn any new exemptions.

Resource | Policy Memos | FNS-GD-2021-0056

SNAP - QC System Resumes Nationwide July 2021: Expectations, Special Review Procedures and Optional Face-to-Face Interview Waiver

On April 30, 2021, FNS issued a memo that SNAP Quality Control will resume nationwide starting July 2021, with special QC review procedures related to COVID-related adjustments, and provides state agencies with a blanket waiver regarding the QC face-to-face interview.

Resource | Policy Memos | FNS-GD-2021-0057

SNAP Quality Control Error Rate Announcements for FY 2020-2021

FNS would like to thank all of its state agency partners and stakeholders for their patience as the agency assessed its statutory requirements in light of the QC flexibilities provided to states by the Continuing Appropriations Act 2021 and Other Extensions Act. FNS has completed this review and has determined that the agency cannot establish national and state level payment error rates for FY 2020 and 2021.

QC Policy Memo 21-01
Resource | Policy Memos | FNS-GD-2020-0160

SNAP Extension of Waiver of QC Face-to-Face Interview Requirement Due to the COVID-19 – Blanket Approval

FNS will allow state agencies to suspend requirements to conduct face-to-face interviews for QC active reviews through Dec. 31, 2020.

Resource | Policy Memos | FNS-GD-2019-0064

Information from Third Party Payroll Sources

This memorandum clarifies the use of third party payroll sources for SNAP certification policy and quality control purposes. The first two sections of this memorandum apply to certification policy and the section titled Quality Control Considerations provides details on how to treat verification from a third party payroll source for QC reviews.

Resource | Policy Memos | FNS-GD-2018-0005

SNAP Quality Control Review Handbook - Clarification of Procedures Regarding the Transmission/Release of Case Finding

This memorandum provides clarification of changes made to Section 1240 - Transmission/Release of Active Case Findings to FNS, Data Checking, and Changing Case Findings and Section 13 70 - Transmission of Negative Case Findings to FNS, Data Checking and Changing Case Findings in the October 2017 edition of the FNS Quality Control Review Handbook 310.

QC Policy Memo 18-02
Resource | Policy Memos | FNS-GD-2017-0032

Clarification on the three ways initial SNAP application processing timeliness is measured

The memorandum that follows is intended to clarify the three ways in which FNS measures timeliness of initial SNAP application processing.  This memorandum does not represent new policy, but seeks to clarify the three existing data collection and monitoring procedures.

Resource | Policy Memos | FNS-GD-2016-0103

Quality Control Procedural Clarifications and Federal Access to State Systems

In order to ensure efficient and effective program delivery, this memorandum clarifies existing statutory, regulatory and policy guidance regarding the documentation required for a QC case file, second party reviews, state quality control requests for policy interpretations, and requirements for federal access to state systems.

SNAP 17-01
Resource | Policy Memos | FNS-GD-2016-0043

New Threshold for State Submittal of CAPER Corrective Action Center Drive Plans

The SNAP quality control system measures the accuracy of State eligibility and benefit determinations. In fiscal year (FY) 2012, QC's measurement of errors in cases that were denied, terminated and suspended was renamed from the negative error rate to the case and procedural error rate. The name change was accompanied by a new review process that takes into account customer service aspects of negative actions, such as timeliness and correctness of the notice, in addition to the accuracy of the determination.