Resource | Policy Memos
Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

Resource | Policy Memos | FD-097
Allowability of Participant Payments and Contributions for Foods Donated by the USDA and/or Non-USDA Sources

This memorandum clarifies FNS regulations and policies regarding the allowability of requiring payment and soliciting contributions (i.e., "payments" or "pay") in exchange for foods from FNS program participants.