Resource | Policy Memos | FNS-GD-2016-0103
Quality Control Procedural Clarifications and Federal Access to State Systems

In order to ensure efficient and effective program delivery, this memorandum clarifies existing statutory, regulatory and policy guidance regarding the documentation required for a QC case file, second party reviews, state quality control requests for policy interpretations, and requirements for federal access to state systems.

SNAP 17-01
Resource | Policy Memos | FNS-GD-2016-0102
Quality Control Procedural Clarifications and Federal Access to State Systems

The Quality Control (QC) system is an integral component of FNS’s responsibility to effectively administer the Supplemental Nutrition Assistance Program (SNAP) to ensure families receive critical nutrition assistance while practicing strong public stewardship. It is crucial that the QC processes at the state and federal level report statistically valid results that are fully substantiated by documentation in the case file.

QC Policy Memo 17-01
Resource | Comment Request
Comment Request - SNAP Quality Control

There are three components of the Quality Control (QC) system that are covered in this required information collection. They are: (1) The sampling plan; (2) the arbitration process; and (3) the good cause process. Each State is required to develop a sampling plan that demonstrates the integrity of its case selection procedures. The QC system is designed to measure each State agency's payment error rate based on a statistically valid sample of SNAP cases. A State agency's payment error rate represents the proportion of cases that were reported through a QC review as being ineligible, as well as the proportion of SNAP benefits that were either overissued or underissued to SNAP households.

Resource | Policy Memos | FNS-GD-2016-0043
New Threshold for State Submittal of CAPER Corrective Action Center Drive Plans

The SNAP quality control (QC) system measures the accuracy of State eligibility and benefit determinations. In fiscal year (FY) 2012, QC's measurement of errors in cases that were denied, terminated and suspended was renamed from the negative error rate to the case and procedural error rate (CAPER). The name change was accompanied by a new review process that takes into account customer service aspects of negative actions, such as timeliness and correctness of the notice, in addition to the accuracy of the determination.

Resource | Comment Request
Comment Request - Quality Control Review Schedule (FNS 380)

The purpose of the Performance Reporting System is to ensure that each state agency and project area is operating the Supplemental Nutrition Assistance Program (SNAP) in accordance with the Act, regulations, and the state agency's Plan of Operation.

Resource | Comment Request
Comment Request - Quality Control Review Schedule

The Department of Agriculture has submitted the following information collection requirement(s) to OMB for review and clearance under the Paperwork Reduction Act of 1995, Public Law 104-13. Comments are requested regarding (1) whether the collection of information is necessary for the proper performance of the functions of the agency, including whether the information will have practical utility; (2) the accuracy of the agency's estimate of burden including the validity of the methodology and assumptions used; (3) ways to enhance the quality, utility and clarity of the information to be collected; and (4) ways to minimize the burden of the collection of information on those who are to respond, including through the use of appropriate automated, electronic, mechanical, or other technological collection techniques or other forms of information technology.

Resource | Policy Memos | FNS-GD-2016-0004
Integrity of the SNAP Quality Control System

This memorandum is intended to clarify existing regulatory and policy guidance to ensure awareness of our shared responsibility to preserve the integrity of SNAP's quality control system, based on findings from recent FNS reviews of state quality control operations.

Quality Control Policy Memo: 16-02
Resource | Policy Memos | FNS-GD-2016-0003
Preventing Bias, Misusing Error Review Committees and Third Party Consultants, Federal Access to State Systems, and State Responsibility to Address Over and Under Issuances

This memorandum is intended to clarify existing regulatory and policy guidance to ensure awareness of our shared responsibility to preserve the integrity of SNAP's quality control system, based on findings from recent FNS reviews of state quality control operations.