Resource | Policy Memos | FNS-GD-2013-0001
SNAP Workload Management Matrix

The Food and Nutrition Service (FNS) is aware that State agencies continue to struggle with large caseloads as the Supplemental Nutrition Assistance Program (SNAP) responds to the needs for food assistance. The Workload Management Matrix has been developed as a tool for states that identifies workload management strategies during a time of large caseloads and reduced resources. The strategies in this tool vary in cost and complexity, giving states the option to choose the policy or procedure that addresses their unique circumstances.