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Resource | Policy Memos | FNS-GD-2020-0104

FY 2021 State Management Evaluation Target Areas

FNS is targeting the areas of program operation listed, for state SNAP Agency Management Evaluations for the upcoming fiscal year. State SNAP agencies are required to conduct MEs for the target areas in the upcoming fiscal year.  

Resource | Policy Memos | FNS-GD-2020-0007

Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

Resource | Webinars/Videos

Integrity Features of a Web-based School Meal Application

This webinar details guidance and best practices for incorporating integrity-oriented design features into web-based school meal applications.