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Resource | Policy Memos | FNS-GD-2020-0007

Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

Resource | Guidance Documents | FNS-GD-2010-0049

Claims For Losses of Donated Foods and Related Administrative Losses - Procedures for the State Distributing Agency

The purpose of this instruction is to establish the general standards and procedures that the state distributing agency must follow in order to ensure that restitution is made for the loss of donated foods, or for the loss or improper use of funds provided for, or accruing from, the distribution of donated foods.

FNS Instruction 410-1 Rev. 2