Resource | Policy Memos
Best Practices in Developing Effective SNAP Client Notices

The purpose of this memorandum is to provide Regional Offices and State agencies with information that can help them examine and revise client notices of denial and termination to improve Supplemental Nutrition Assistance Program (SNAP) customer service and program access. In addition to improved service to SNAP households, adherence to these best practices may also result in reduced errors associated with the quality control (QC) review of Case and Procedural Error Rate (CAPER) cases.