Resource | Policy Memos | FNS-GD-2017-0065
Revised Non-Merit System Personnel Guidance for Call Centers

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications. 

Resource | Comment Request
Food Crediting in Child Nutrition Programs: Request for Information

The purpose of this Request for Information is to help FNS gather feedback from a wide variety of stakeholders on how FNS' crediting system can best address today's evolving food and nutrition environment, as well as to offer first-rate customer service to those operating and benefitting from the child nutrition programs.

Resource | Policy Memos | FNS-GD-2017-0060
SNAP - Issues with Certification Materials Submission Instructions

This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.

Resource | Policy Memos | FNS-GD-2017-0049
2018 Direct Certification Improvement Grant RFA

The Fiscal Year 2018 Direct Certification Improvement Grant Request for Applications are available to state agencies that administer the National School Lunch Program and the School Breakfast Program to fund the costs of improving your direct certification rates with SNAP, and other needs-based assistance programs, as allowed under federal statute and regulations.

SP41-2017
Resource | Comment Request
Comment Request - Evaluation of the Direct Certification With Medicaid for Free and Reduced-Price (DCM-F/RP) Meals Demonstrations

In accordance with the Paperwork Reduction Act of 1995, this notice invites the general public and other public agencies to comment on this proposed information collection. This is a new collection for the Evaluation of the Direct Certification with Medicaid for Free and Reduced-Price Meals Demonstrations.