Resource | Policy Memos | FNS-GD-2019-0069
FY 2020 QC Tolerance Level and Update to FNS Handbook 310

SNAP’s QC system uses a tolerance level to set the threshold for determining which errors are included in the national payment error rate calculation. For FY 2020, the tolerance threshold will remain at $37. For FY 2020, all state agencies shall use $37 as the QC tolerance level for excluding small errors.

QC Policy Memo: 19-04
Resource | Policy Memos | FNS-GD-2018-0047
Update to FNS Handbook 310 - SNAP QC Review Handbook

Effective for the October 2018 SNAP QC sample month, all reviewers must update their FNS 310 Handbooks to include the updated page changes listed below and shall follow the procedures amending those sections of the FNS 310 Handbook. These updates are the result of comments received, technical amendments, and clarifications to the following areas.

QC Policy Memo: 19-02
Resource | Policy Memos | FNS-GD-2018-0040
Update to FNS Handbook 310 - SNAP Quality Control (QC) Review Handbook

Effective for the October 2018 SNAP QC sample month, all reviewers must update their FNS 310 Handbooks to include the updated page changes listed below and shall follow the procedures amending those sections of the FNS 310 Handbook.

QC Policy Memo: 19-01
Resource | Policy Memos | FNS-GD-2018-0005
SNAP Quality Control Review Handbook - Clarification of Procedures Regarding the Transmission/Release of Case Finding

This memorandum provides clarification of changes made to Section 1240 - Transmission/Release of Active Case Findings to FNS, Data Checking, and Changing Case Findings and Section 13 70 - Transmission of Negative Case Findings to FNS, Data Checking and Changing Case Findings in the October 2017 edition of the FNS Quality Control Review Handbook 310. The Handbook now requires that all case submissions be final. There is no longer a 10 day period following transmission during which States can make changes to released cases. This change will be incorporated in the SNAP Quality Control System effective February 1, 2018.

QC Policy Memo 18-02
Resource | Policy Memos | FNS-GD-2017-0032
Clarification on the three ways initial SNAP application processing timeliness is measured

The memorandum that follows is intended to clarify the three ways in which FNS measures timeliness of initial Supplemental Nutrition Assistance Program application processing.  This memorandum does not represent new policy, but seeks to clarify the three existing data collection and monitoring procedures.

Resource | Policy Memos | FNS-GD-2016-0103
Quality Control Procedural Clarifications and Federal Access to State Systems

In order to ensure efficient and effective program delivery, this memorandum clarifies existing statutory, regulatory and policy guidance regarding the documentation required for a QC case file, second party reviews, state quality control requests for policy interpretations, and requirements for federal access to state systems.

SNAP 17-01
Resource | Policy Memos | FNS-GD-2016-0102
Quality Control Procedural Clarifications and Federal Access to State Systems

The Quality Control (QC) system is an integral component of FNS’s responsibility to effectively administer the Supplemental Nutrition Assistance Program (SNAP) to ensure families receive critical nutrition assistance while practicing strong public stewardship. It is crucial that the QC processes at the state and federal level report statistically valid results that are fully substantiated by documentation in the case file.

QC Policy Memo 17-01
Resource | Policy Memos | FNS-GD-2016-0043
New Threshold for State Submittal of CAPER Corrective Action Center Drive Plans

The SNAP quality control (QC) system measures the accuracy of State eligibility and benefit determinations. In fiscal year (FY) 2012, QC's measurement of errors in cases that were denied, terminated and suspended was renamed from the negative error rate to the case and procedural error rate (CAPER). The name change was accompanied by a new review process that takes into account customer service aspects of negative actions, such as timeliness and correctness of the notice, in addition to the accuracy of the determination.

Resource | Policy Memos | FNS-GD-2016-0004
Integrity of the SNAP Quality Control System

This memorandum is intended to clarify existing regulatory and policy guidance to ensure awareness of our shared responsibility to preserve the integrity of SNAP's quality control system, based on findings from recent FNS reviews of state quality control operations.

Quality Control Policy Memo: 16-02
Resource | Policy Memos | FNS-GD-2016-0003
Preventing Bias, Misusing Error Review Committees and Third Party Consultants, Federal Access to State Systems, and State Responsibility to Address Over and Under Issuances

This memorandum is intended to clarify existing regulatory and policy guidance to ensure awareness of our shared responsibility to preserve the integrity of SNAP's quality control system, based on findings from recent FNS reviews of state quality control operations.