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Resource | Technical Assistance & Guidance Retailer Criteria to Provide Online Purchasing to SNAP Households

At this time, only certain states are operating with online purchasing capabilities. FNS is working with other states interested in expanding online purchasing. 

10/11/2023
Resource | Technical Assistance & Guidance SNAP National Accuracy Clearinghouse (NAC)

The SNAP National Accuracy Clearinghouse is an innovative technology solution designed to prevent SNAP participants from receiving benefits in multiple states. All SNAP state agencies are working toward nationwide implementation of the NAC, an interstate data matching system.

02/15/2023
Resource | Technical Assistance & Guidance National Accuracy Clearinghouse (NAC) System Webinar

On Oct. 13, 2022 FNS held an initial webinar outlining the initial implementation plans for State SNAP agencies to onboard to the National Accuracy Clearinghouse (NAC) system. 

10/24/2022
Resource | Technical Assistance & Guidance National Accuracy Clearinghouse (NAC) Interim Final Rule Rollout Webinar

On Oct. 6, 2022, FNS held an initial webinar outlining the requirements of the newly published National Accuracy Clearinghouse (NAC) regulations contained in the Interim Final Rule: SNAP: Requirement for Interstate Data Matching to Prevent Duplicate Issuances.

10/19/2022
Resource | Technical Assistance & Guidance SNAP EBT State Directory

List of state EBT contacts.

06/28/2022
Resource | Policy Memos | FNS-GD-2020-0007 Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

02/06/2020
Resource | Policy Memos | FNS-GD-2019-0023 Issues with Application Materials Submission Instructions

On Oct. 6, 2017, we issued a memo regarding SNAP applicants and households who are sending certification materials to the USDA instead of the appropriate SNAP state agency for processing.

03/13/2019
Resource | Policy Memos | FNS-GD-2019-0004 Flexibility for the Administrative Review Cycle Requirement

In school year 2013-14, FNS introduced the unified administrative review and a 3-year review cycle. Since then, FNS has received feedback about the difficulties of the shorter review cycle, both for the state agencies conducting the reviews, and for school food authorities preparing for and responding to reviews.

SP12-2019
02/22/2019
Resource | Fact Sheets Electronic Benefits Transfer (EBT) Fact Sheet for New Retailers

-- How do people use SNAP benefits to buy food in my store?
-- How do I get POS equipment for my store?
-- If I am eligible and choose the state-supplied POS device, when will I get my equipment?
-- Who can I call if I have other questions?

07/16/2018
Resource | Policy Memos | FNS-GD-2017-0065 Revised Non-Merit System Personnel Guidance for Call Centers

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications. 

12/19/2017
Page updated: October 14, 2021