Resource | Technical Assistance & Guidance
Electronic Benefits Transfer Online Purchasing Pilot Request for Volunteers

This Request for Volunteers combines the need to conduct a pilot project with the extensive groundwork started by an FNS industry work group in 2010-2011, and invites retailers currently operating websites that sell SNAP-eligible foods and that meet the inventory requirements to be authorized as a SNAP retailer, to apply for participation in the projects. 

Resource | Policy Memos | FNS-GD-2016-0003
Preventing Bias, Misusing Error Review Committees and Third Party Consultants, Federal Access to State Systems, and State Responsibility to Address Over and Under Issuances

This memorandum is intended to clarify existing regulatory and policy guidance to ensure awareness of our shared responsibility to preserve the integrity of SNAP's quality control system, based on findings from recent FNS reviews of state quality control operations.

SNAP QC Policy Memo 2016-02
Resource | Policy Memos | FNS-GD-2016-0043
New Threshold for State Submittal of CAPER Corrective Action Center Drive Plans

The SNAP quality control (QC) system measures the accuracy of State eligibility and benefit determinations. In fiscal year (FY) 2012, QC's measurement of errors in cases that were denied, terminated and suspended was renamed from the negative error rate to the case and procedural error rate (CAPER). The name change was accompanied by a new review process that takes into account customer service aspects of negative actions, such as timeliness and correctness of the notice, in addition to the accuracy of the determination.

Resource | Policy Memos | FNS-GD-2016-0102
Quality Control Procedural Clarifications and Federal Access to State Systems

The Quality Control system is an integral component of FNS’ responsibility to effectively administer SNAP to ensure families receive critical nutrition assistance while practicing strong public stewardship. It is crucial that the QC processes at the state and federal level report statistically valid results that are fully substantiated by documentation in the case file.

QC Policy Memo 17-01
Resource | Forms
Federal-State Agreement Child Nutrition and Food Distribution Programs

This agreement sets out the requirements for administering the child nutrition programs and the food distribution programs.

FNS-74
Resource | Webinars/Videos
Securing Third-Party Partners for SNAP E&T Programs
Resource | Webinars/Videos
Finding SNAP-Ed Materials the Easy Way
Resource | Webinars/Videos
Leveraging FNS Programs in a Lead Exposure Crisis

This webinar provides information necessary to leverage FNS programs in response to a lead exposure crisis and to provide best practices and lessons learned from those who dealt with the on-the-ground response in Flint, Michigan.

Resource | Comment Request
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

The Food and Nutrition Service (FNS), as part of its continuing effort to reduce paperwork and respondent burden, invites the general public to comment on the “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery ” for approval under the Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et. seq.). This collection is being developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery.

Resource | Comment Request
Comment Request - Determining Eligibility for Free and Reduced Price Meals and Free Milk

This is a revision of a currently approved collection for determining eligibility for free and reduced price meals and free milk as stated in 7 CFR part 245.