Resource | Policy Memos | FNS-GD-2017-0065
Revised Non-Merit System Personnel Guidance for Call Centers

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications. 

Resource | Policy Memos | FNS-GD-2017-0060
SNAP - Issues with Certification Materials Submission Instructions

This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.

Resource | Policy Memos | FNS-GD-2017-0037
State Agency Requirements for Required and Missing Verification for Regular Initial Applications

FNS is issuing this policy memo in response to inquiries about how state agencies are required to inform households about required and missing verification and how this interacts with other Supplemental Nutrition Assistance Program (SNAP) requirements, including whether a state may close a case on the 30th day following application.

Resource | Policy Memos | FNS-GD-2016-0021
Major Changes Reporting Memo, Templates and Graphic

This memorandum provides additional implementation guidance regarding the final rule titled SNAP Review of Major Changes in Program Design and Management Evaluations (“Major Changes Rule”) published in the Federal Register on Jan. 19, 2016.

Resource | Policy Memos | FNS-GD-2016-0016
Guidance for Improving State Timeliness Rates and Standardizing the Escalation Process

The guidance that follows is intended to update earlier guidance provided to state agencies on the FNS process for improving Supplemental Nutrition Assistance Program application processing timeliness rates.

Resource | Policy Memos | FNS-GD-2016-0005
Implementation Memo: SNAP Review of Major Changes in Program Design and Management Evaluation Systems

This memorandum provides a brief summary describing the Review of Major Changes in Program Design and Management Systems final rule's provisions and outlines the next steps in its implementation.

Resource | Policy Memos | FNS-GD-2015-0006
FY14 State Reporting of Supplemental Nutrition Assistance Program (SNAP) Benefits Funding in Connection With A-133 Single Audits

This memorandum provides guidance on reporting expenditures of SNAP funds in order to comply with reporting requirements of Office of Management and Budget (OMB) Circular A-133 and OMB guidance implementing the American Recovery and Reinvestment Act of 2009 (ARRA). Our Oct. 31, 2013 subject memorandum pertained to A-133 audits of Fiscal Year 2013. This memorandum updates that document by providing parallel information on Fiscal Year 2014 audits.

Resource | Policy Memos | FNS-GD-2014-0049
Questions and Answers Concerning Section 4013 of the Agricultural Act of 2014 - National Directory of New Hires

Questions and Answers Concerning Section 4013 of the Agricultural Act of 2014 - National Directory of New Hires

Resource | Policy Memos | FNS-GD-2013-0001
SNAP Workload Management Matrix

The Food and Nutrition Service (FNS) is aware that State agencies continue to struggle with large caseloads as the Supplemental Nutrition Assistance Program (SNAP) responds to the needs for food assistance. The Workload Management Matrix has been developed as a tool for states that identifies workload management strategies during a time of large caseloads and reduced resources. The strategies in this tool vary in cost and complexity, giving states the option to choose the policy or procedure that addresses their unique circumstances.

Resource | Policy Memos | FNS-GD-2012-0072
FY12 State Reporting of Supplemental Nutrition Assistance Program (SNAP) Benefits Funding in Connection With A-133 Single Audits

This memorandum provides guidance on reporting expenditures of SNAP funds in order to comply with reporting requirements of Office of Management and Budget (OMB) Circular A-133 and OMB guidance implementing the American Recovery and Reinvestment Act of2009 (ARRA).