Resource | Toolkits
SNAP Model Notice Toolkit Documents

The Model Notice Toolkit is a set of tools designed to help SNAP state agencies improve the notices they send to clients. The toolkit is designed to help state agencies evaluate their SNAP notices and make targeted improvements that fit the needs of their clients, work within system constraints, and comply with federal policy.

Resource | Fact Sheets
Keys to Payment Accuracy

The Keys to Payment Accuracy highlight best practices and provide strategies and opportunities enabling states to improve and maintain the accuracy of SNAP payments.  The 10 strategic tools included in the Keys are based on the experiences, needs, and challenges of state agencies in an effort to encourage a comprehensive approach to improving SNAP payment accuracy. 

Resource | Policy Memos | FNS-GD-2020-0007
Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

Resource | Infographics
What is an Improper Payment

SNAP's measure of improper payments is not a measure of fraud. In fact, the vast majority of improper payments are due to unintentional errors.

Resource | Policy Memos | FNS-GD-2019-0054
Final Rule: Implementation Memo for Lottery and Gambling Winners

On April 15, 2019, FNS published the final rule for The Supplemental Nutrition Assistance Program: Student Eligibility, Convicted Felons, Lottery and Gambling, and State Verification Provisions of the Agricultural Act of 2014.

Resource | Policy Memos | FNS-GD-2019-0028
Extending Approval Periods for Certain Administrative Waivers

In a continuous effort to provide state agencies with opportunities for greater flexibility, FNS will provide longer approval periods for the administrative waivers listed below as these waivers have been shown to improve the efficiency and effectiveness of SNAP operations.

Resource | Policy Memos | FNS-GD-2018-0028
National and State Target Memos

The purpose of this memo is to transmit national target areas and procedures for SNAP Management Evaluations for Fiscal Year  2019. The FNS National Office, in collaboration with FNS regional offices, has identified three national target areas and eight at-risk program areas where resources should be directed for FY 2019.

Resource | Technical Assistance & Guidance
SNAP Quality Control Reviews Worksheet

Worksheet for SNAP Quality Control Reviews  

Resource | Policy Memos | FNS-GD-2017-0065
Revised Non-Merit System Personnel Guidance for Call Centers

Consistent with USDA's efforts to increase state flexibility within the bounds of the law, FNS is expanding allowable activities for states seeking to use non-merit system personnel in call centers. With FNS approval, states may now use non-merit personnel to provide basic case-specific information that is readily available in the system to a SNAP applicant or participant, such as application or case status, benefit issuance date, and status of submitted verifications. 

Resource | Policy Memos | FNS-GD-2017-0060
SNAP - Issues with Certification Materials Submission Instructions

This memo discusses SNAP applications and other documents being sent by clients to the USDA Office of Civil Rights instead of the appropriate state SNAP office. The memo outlines best practices states can use to make submission instructions clearer for clients.