Resource | Policy Memos | FNS-GD-2020-0007
Revised Guidance for Use of Vendor/Private Staff in Call Centers: 2020 Update

Building on best practices to date and consistent with USDA’s efforts to improve customer service and increase state flexibility within the bounds of the law, while continuing to encourage states as laboratories of innovation, FNS is once again expanding allowable activities for states seeking to use vendor/private staff in call centers

Resource | Infographics
PTIG Program Two-Pager May 2019

A two-page summary of the history of the Process and Technology Improvement Grant (PTIG) program from 2013 to 2019. 

Resource | Policy Memos | FNS-GD-2009-0068
Allowability of Participant Payments and Contributions for Foods Donated by the USDA and/or Non-USDA Sources

This memorandum clarifies FNS regulations and policies regarding the allowability of requiring payment and soliciting contributions (i.e., "payments" or "pay") in exchange for foods from FNS program participants.

FD-097
Resource | Policy Memos | FNS-GD-2009-0043
SNAP Cash Payment Pilot Projects and Work Supplementation or Support Programs Benefits

This memorandum clarifies how SNAP benefits should be treated in determining eligibility for CSFP and TEFAP when the benefits are provided through SNAP Pilot Projects or SNAP Work Programs.

FD-091