Resource | Webinars/Videos
Refresher on FNS Instruction 709-5: Shipment and Receipt of USDA Foods

This webinar provides USDA Foods recipients, USDA FNS regional offices, and state agencies a refresher on the FNS Instruction 709-5: Shipment and Receipt of USDA Foods. The webinar highlights the five key areas involved with the shipment and receipt of USDA Foods: arranging shipment and delivery, guidance on inspecting the shipment, accepting and receipting the shipment, unloading the shipment, and disposition and replacement of USDA Foods. In addition, E-invoicing in WBSCM and filing complaints is covered.

Resource | Webinars/Videos
CSFP State and Local Agency Training for New Mexico

Lauren King-Dillon and Special Allen of the FNS Food Distribution Division (FDD) Household Operations Branch review multi-food and direct shipments, ordering and planning, inventory management best practices, and WBSCM information, and Carolyn Smalkowski and Erica Antonson of the FDD Policy Branch discuss food package distribution, caseload management, inventories, and the inventory calculator.

Resource | Webinars/Videos
Demystifying USDA Foods Complaints Part 2: The Saga Continues

In this webinar for state distributing agencies and recipient agencies, Tony Wilkins of the Food Distribution Division reviews best practices for using WBSCM in resolving complaints, provides analysis of USDA Foods complaint trends, shares 2016 complaint successes, and discusses what’s in the complaint pipeline.