To provide good service and to help customers get informational materials, the Supplemental Nutrition Assistance Program (SNAP) provides a toll free 800 number. Customers who want easy, 24-hour a day, 7 days a week, access to information about SNAP can take advantage of this service.
Who can call the toll free number? You can call the toll free number. Customers include potential applicants, community leaders, faith-based groups, students, teachers, other Federal agencies, Congressional staff, etc. Anyone interested in learning more about the eligibility requirements and the nutritional benefits of the SNAP is invited to contact the 800 number for informational materials.
If I call the 800 number, what can I expect? You will reach a voice mailbox and will have the option of listening to a nutritional message in English and Spanish. Callers wishing to receive SNAP informational materials will be prompted to leave their names and mailing addresses. These customers also have an option that enables them to hear their State's toll free number. All customers calling the toll free number are asked how they learned about the number.
How long does it take to get the informational materials? Customers calling the toll free number usually receive the information within 2 to 3 days. Trained personnel mail out the informational materials from Monday through Friday, excluding Federal holidays.
Can my call be transferred to the State toll free number? No, this service is not currently available. We hope to make enhancements in the near future that will enable our customers to have their calls transferred to their State toll free number.