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Supplemental Nutrition Assistance Program

Quality Control

The SNAP Quality Control System measures the accuracy of State eligibility and benefit determinations. Data collected by quality control are also used for program improvement and analysis.

Quality Control Handbooks

FY 2013, FNS Handbook 310, the Quality Control Review Handbook updated through QC Policy Memo 13-03

Quality Control Forms

Automated FNS-380 -- Worksheet for SNAP Quality Control Reviews.
Revised January 2012 (Microsoft Access 2003 or 2007 required.)   

FNS-380 -- Worksheet for SNAP Quality Control Reviews  

FNS-380-1 -- Quality Control Review Schedule   

FNS-245 -- SNAP Negative Case Action Review Schedule 

Quality Control Error Rates:


FY 2012 Error Rates


The FY 2012 national payment error rate of 3.42 percent represents the lowest rate in the history of the Program. The 3.42 percent is the sixth year in a row that the national payment error rate has been lower than the previous year, and the ninth year in a row that it has been below the 6 percent rate established in the Food and Nutrition Act of 2008 as the standard for State payment error rates.

States receiving FY 2012 performance bonuses were also announced with the release of the quality control error rates on June 21, 2013. The awardees for best and most improved payment accuracy will divide $24 million based on caseload. These States are Alabama, Alaska, Florida, Illinois, Louisiana, South Carolina, South Dakota, Virginia, and Wisconsin for best payment accuracy and Maryland for most improved payment accuracy. For information on FY 2012 High Performance Bonuses, see FY 2012 High Performance Bonus Chart.


Previous Years

FY 2011 FY 2008 FY 2005
FY 2010 FY 2007 FY 2004
FY 2009 FY 2006 FY 2003


Last modified: 07/25/2013