Quality Control

Last Published: 01/06/2015

The SNAP Quality Control System measures the accuracy of State eligibility and benefit determinations. Data collected by quality control are also used for program improvement and analysis.

Quality Control Handbooks  

Quality Control Forms

  • Automated FNS-380 -- Worksheet for SNAP Quality Control Reviews. Revised January 2012 (Microsoft Access 2003 or 2007 required.)   
  • FNS-380 -- Worksheet for SNAP Quality Control Reviews  
  • FNS-380-1 -- Quality Control Review Schedule   
  • FNS-245 -- SNAP Case and Procedural Case Action Review Schedule

Quality Control Error Rates

The FY 2013 national payment error rate of 3.20 percent represents the lowest rate in the history of the Program.  The 3.20 percent is the seventh year in a row that the national payment error rate has been lower than the previous year, and the tenth year in a row that it has been below the 6 percent rate established in the Food and Nutrition Act of 2008 as the standard for State payment error rates.  Over 99 percent of those receiving SNAP benefits are eligible, and payment accuracy was 96.80 percent, a historic high.  Payment errors are almost 64 percent less than they were in FY 2000, which has reduced improper payments by $4.34 billion in 2013.

States receiving FY 2013 performance bonuses were also announced with the release of the quality control error rates on June 25, 2014.  The awardees for best and most improved payment accuracy will divide $24 million based on caseload.  These States are Alaska, Florida, Louisiana, Mississippi, New Jersey, South Dakota, Tennessee, Texas and Virginia for best payment accuracy and Missouri and Wyoming for most improved payment accuracy.  For information on FY 2013 High Performance Bonuses, see FY 2013 High Performance Bonus Chart.


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