Cherokee Nation
Good News! SUN Bucks is Available in Your Location
- Website: Summer EBT Program
- Hotline: 539-234-3265 or 800-256-0671 ext. 5275
- Email: wicsebtc@cherokee.org
This study examines the use of robotic process automation (RPA) technologies by three state agencies—Georgia, New Mexico, and Connecticut—to administer the Supplemental Nutrition Assistance Program (SNAP). RPA is software that integrates with other programs to automatically complete repetitive processes that normally are performed by humans.
To issue benefits to new and recertifying households, SNAP state agencies must verify certain household information to determine eligibility, which requires staff to complete various administrative tasks. Many tasks involve routine data entry subject to error, so some states use RPA technology to automate these repetitive tasks to improve customer service, increase productivity, and reduce errors. This study estimates RPA impacts on time needed to certify SNAP applications, costs of RPA, and state staff perception of RPA.